Submitted Events for one user ends up in status Pending

[bodin]

Hi,

I have one registered user with the role as “subscriber” who do login to be able to publish his own Event. The issue is that his Events always ends up in “Pending” status. I have other registered users who logs in and are able to publish Events that do not end up in status Pending.

What can I do to resolve this. It is quite frustrating for this user to remind me that he has Events that needs to be published.

Thank you for a quick reply!

Kind regards,
Andreas

[George]

Sorry to hear abut this, Andreas.

You say:

I have other registered users who logs in and are able to publish Events that do not end up in status Pending

☝️ What user role do these other users have? Are they all also “subscribers”?

Thanks!
George

[bodin]

Hi George,

yes, all the other users who can submit Events that end up published are “subscribers”.

Kind regards,
Andreas

[George]

Thanks Andreas,

I appreciate this update. I apologize for the delayed reply; there was the weekend there, and then I was also spending much time trying to recreate these problems to no avail.

I am admittedly a bit puzzled by the behavior you describe.

At this point, I would recommend three things:

1. First, can you share any details about this one particular user account that make it different than others? Was this account created in a way that was at all different from other accounts, for example? Is it the oldest account? The newest account? The only account to previously be a higher user level before being lowered to “subscriber”? Anything at all that is unique about this account, your knowledge — let me know!

2. If you manually create new test subscriber accounts, do those accounts have issues with the form? To make it easier to test this sort of thing, I would recommend using the “User Switching” plugin so you can more easily test → https://wordpress.org/plugins/user-switching/

Let us know what you think about this account, and what you find by testing with a brand new one.

Finally, there is one more thing I’m curious about:

3. If you do the test in step #2 above and find that new accounts work fine, is there any reason you would not be able to just make a new user account for the user? You can research online for how to delete existing user records in WordPress completely; once deleted, you may be able to make a new user account in WordPress for that user and it may work fine.

Thanks so much for your patience here!

George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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