Stock tickets managment

[Geoff]

Hi,
we have a question about tickets by events.
We create an event with 2 tickets (1 general admission and 1 student admission)
“Share capacity with other tickets” is active with for both “Sell up to: 20”.
We sell 1 ticket.
But if we edit tickets “Edit ticket in WooCommerce”, one ticket stock is set to 20 and the other is set to 19.
When editing in the event editor page both “capacity” and “available” stock are corresponding to 20 (capacity) and 19 (available).
Wich information do we have to trust ?

One more question, if we want to increase tickets capacity, what is best practice ?
Increase by ticket in Woocommerce or increase directly in event editor page ?

Thank you

[Jaime Marchwinski]

Hi Geoff,

Thanks so much for reaching out!

Okay, I see what you mean.  It seems that WooCommerce is not recognizing the shared capacity here and the number to trust is definitely what you are seeing in your ticket, as it remains accurate.

If you want to increase the ticket capacity, I’d recommend doing so within your ticket, rather than through WooCommerce.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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