Stock quantity increases by itself

[abovethestag]

For some reason, my stock quantity on tickets is increased everytime someone purchases tickets (I think!). One example is a ticket that has stock set at 60, both on the event page and WooCommerce page, but says ‘sold 23 of 83’. Do you have any idea why this is, as it is allowing me to book 60 tickets when I’ve already sold 23!

Thanks so much.
Tommy

[Casey D]

Hello abovethestag,

Thanks for contacting us, this is a very interesting situation! I don’t believe I’ve ever heard this before.

Before submitting a support post, we ask users to deactivate all plugins and change to a theme like Twentytwelve, as a proven way to check for conflicts. By reactivating plugins one at a time, checking the problem with each activation, you can immediately find out where the conflict is. Otherwise, it is a difficult (impossible) guessing game.

Ideally, you could do this on a local, development, or staging environment. It’s possibly a little tedious, but it is the surest and most efficient way to get to the root of a complicated issue. We know this after years of combined experience troubleshooting technological problems of all shapes and sizes.

Can you confirm that you have deactivate your plugins and theme, to confirm the problem goes away? Please reactivate each piece, until the problem comes back. Please let us know which plugin causes the problem.

Also, in the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply?

Does this make sense? Let me know if I can explain anything else!

Cheers!

– Casey Driscoll

[Casey D]

Hello abovethestag,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

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