Stock levels don’t increase after a cancelled order

[Daniel Franklin]

When a customer cancells an order, whether they paid with cash or through authorize.net, the stock doesn’t increase, and it still says the tickets were sold.
For example, buddy buys 2 tickets. Stock is reduced from 75 to 73. Good. Then he cancells, but the stock stays at 73, and it says 2 sold AND 2 cancelled. It should go back to 75, with 0 sold, and 2 cancelled.
What am I doing wrong here?
Thanks,
Dan

[Victor]

Hi Dan!

Thanks for reaching out to us! 🙂

I don’t think you are doing anything wrong here. That is a default behaviour from WooCommerce and Event tickets pulls that information from there.

It may not make much sense not increasing the stock when an order has been cancelled when selling tickets. But if you are selling products that you ship to customers, the reason to cancel an order could be it never arrived or it was broken, so that would diminish the stock.

Does it make sense to you know? Let me know if you have any other questions.

Best!

Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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