Stock is not decreasing

[sheila]

Hi –
I am using the Avada theme with woo commerce and PayPal.

To test out the plugin, I added a test event with a stock of 100. I ran 2 transactions and purchased one ticket each. Then I went into woocommrece and marked the orders as “completed” since they were noted as “on hold” under attendees.

The stock still says 100 tickets are remaining.

I would really appreciate any help.
To see the test event, see http://www.fieldtripsforgrownups.com/event/zoo/

I am also including a screenshot from the event. Thank you so much for your help!

[Brook]

Howdy Sheila,

I would love to help you with this.

Would you mind letting me know how you marked these orders complete? What screen did you use to do it? It is strange they would be On Hold elsewhere.

Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

Cheers!

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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