Status of Non-Profit Application

[Kevin W]

Hey Team,

I filled out the Non-Profit application for Events Calendar Pro on Thurs, July 26th (give or take a day), and am eagerly awaiting your decision.

Can you please check the status of an application for Boulder County Intergroup, — a 501(c)(3), since 2010 — in Boulder, Colorado. We coordinate all volunteer activities, run a 24/7 hotline and operate a bookstore for 108 Alcoholics Anonymous Groups throughout the County (supporting a fellowship of 5000+ recovering alcoholics).

We very much appreciate the opportunity to apply as a Non-Profit affiliate, and are more than happy to re-submit application, should some mistake have occurred in the original submission.

Best,
Kevin W
Boulder County Intergroup 501(c)(3)
[email protected]

[Courtney]

Hi Kevin

I’m checking with LaToya about that now.

I’ll share an update soon.

Thanks
Courtney 🙂

[Courtney]

Hey Kevin

LaToya hasn’t received your request. Please fill out the form at non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.

Thanks
Courtney 🙂

[Kevin W]

Hi Courtney,

Please read the following thread.

Any discount for Not for profit

You already told me to re-submit application, so I did on the morning of Wednesday, August 8th, per link above. Are you saying LaToya does not see that second submission?

If you can’t find that second submission from Wednesday, is there any chance I can call someone on the phone or do live online chat, just to make sure my 3rd submission is done correctly? It will take just two minutes.

Again, this is for Boulder County Intergroup, Boulder, Colorado.

Thanks for all the help,
Kevin W

[Courtney]

Hi Kevin

I’m so sorry about this. Unfortunately, we do not offer phone support.

Please send an email directly to support [at] theeventscalendar [.] com to get this refund processed.

Thanks
Courtney

[Kevin W]

Hey Courtney,

I’m confused. I’m not asking for a refund; I’m trying to submit an application for a non-profit license of Events Calendar Pro. I’ve submitted two, first on July 26th-ish and second one this week on Wed, August 8th, per our discussion.

On Aug 9th, you reported LaToya still can’t find record of Application, so I am concerned something is broken with the submission on your end, or I keep making a mistake on mine, which I can’t figure out.

QUESTION: Should I submit a 3rd time, or can you introduce me to a Support person, so I don’t have to repeat my story?

Thank you for considering our Application

Kevin W.

[Kevin W]

Another question, when I submit an application, do you send an immediate reply email to confirm application was received?

I’ve never received an email confirming receipt of application.

[Courtney]

Hi Kevin

It seems that our form process for refunds and non-profit applications are both not entirely reliable. When a form is submitted, it should be delivered to us and automatically send you a confirmation message that we got the request. We are migrating this process soon to a different system. Each of those applications is received by LaToya, who also checks the email address that I shared with you. She will continue to handle this case when you reach her via email.

Please send her an email.

I’m so sorry for any confusion or complication this has caused.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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