Start with saved fieldset does not work

[Apostol]

Hi, the start with saved fieldset does not work for me.

I have two fieldset but they do not appear when i wish to use them for new tickets.

here are screenshots

https://drive.google.com/a/medicoservice.net/file/d/0B2VquJwqVxi-dkxsMlJ6QUZjVFk/view?usp=drivesdk

here is a screenshot from the not working preset

https://goo.gl/I2PHYI

[Cliff]

Hi again.

Could you please try the debugging steps provided in my other reply (WP_DEBUG and Testing for Conflicts Guide)?

If that doesn’t work, please try changing your WordPress default language setting to English and see if it then works (create a new ticket fieldset and see if it then shows up in the search box like you’re trying to do).

If it does work for you in English but not your preferred language, please tell me what language you’re using and I can test to see if I can re-create the issue.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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