Hi Stacey,
Thanks for using the Events Calendar.
Here on the pre-sales forum, I’m afraid we do not provide technical support. (Our support policy.) I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it regularly and other community members may also be able to help out.
The Events Calendar
If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:
https://theeventscalendar.com/support/forums/
Thanks again!
To get you started, check if there is an issue with a theme you are using, or some custom code in your functions.php file, maybe a conflicting plugin. Try reverting back to twentysixteen and see if you still have the issue.
Cheers,
Andras