Source Field for Ical is not appearing

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  • October 1, 2015 at 5:05 pm #1010720
    Jeff
    Participant

    Just purchased your plugin, iCal importer. Installed and ready to go, but when I go to Import, select “Published” and then to iCal Import, any selection of One TIme or Recurring Imports does not allow the source field to appear as in the video demo.

    Please help me diagnosis the issue.

    Thx

    October 1, 2015 at 8:54 pm #1010751
    Cliff
    Member

    Hi Jeff. If I understood your issue correctly, the form field isn’t appearing.

    I created this gif for you to review and compare to your wp-admin > Events > Import > Import: iCal settings. I used The Events Calendar Version 3.12.3 and iCal Importer Version 3.12.1

    Screen Recording 2015-10-01 at 10.46 PM

    I tried all the options and the field didn’t disappear.

    If this isn’t what you’re seeing, please make sure you have the latest version of all the Modern Tribe plugins, which you can obtain from your Downloads page.

    Another idea is to try a different browser.

    If you have the latest versions already and you’re experiencing the same issue in multiple browsers, there may be a theme or plugin conflict at play here.

    Could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

    If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

    If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

    Thanks.

    October 16, 2015 at 7:05 am #1015258
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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