Sorry, this key is out of installs

[Ian]

Hi Guys
I have the error message “Sorry, this key is out of installs” however I have only just purchased EC Pro and does not expire until jan 19th – 2017.
I have removed the key, saved and re pasted but the error remains.
I have recently changed the dns from a wpengine.com to the live site not sure if that will have cased an issue?
Can you please advise.
Best
Ian

[Brian]

Hello,

Sorry for the issues you are having.

Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Let me know how that works out for you.

Thanks

[Ian]

Thanks Brian that worked.
Best
Ian

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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