Sorry, this key is out of installs.

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Home › Forums › Welcome! › Pre-Sales Questions › Sorry, this key is out of installs.

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  • November 9, 2015 at 3:17 pm #1023492
    Marjorie
    Participant

    Hi,

    We used the license key on our dev server and now that we’ve moved it over to our new server getting the message that the key is out of installs. Please advise!

    Thank you,

    http://streetpoets.wpengine.com

    November 9, 2015 at 3:26 pm #1023498
    Brian
    Member

    Hello,

    Sorry for the issues you are having.

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    November 9, 2015 at 4:15 pm #1023509
    Marjorie
    Participant

    Yes that seems to have worked!

    November 9, 2015 at 4:15 pm #1023510
    Marjorie
    Participant

    Thank you! Do I need to reconnect the url?

    November 9, 2015 at 4:59 pm #1023515
    Brian
    Member

    Hi,

    Glad it worked. ‘

    You should reconnect from the live site.

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

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