Sorry, this key is out of installs?

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Home › Forums › Calendar Products › Events Calendar PRO › Sorry, this key is out of installs?

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  • February 6, 2015 at 11:46 am #940604
    Joanne
    Participant

    Hi!

    We just renewed both the pro calendar and community events licenses and we are getting the message Sorry, this key is out of installs?. As far as I can see there are no other licenses that need to be disconnected. I also noticed the site url is incorrect though. How can we update that?

    Also, it would not let me activate the Community Events Calendar because it says it is Version 3.0.1 and needs to newest version to match 3.9.1. But I downloaded the latest one available under the account for downloads?

    Thanks!

    February 6, 2015 at 1:36 pm #940638
    Brian
    Member

    Thanks for renewing and sorry for the issues you are having.

    I can help troubleshoot them with you.

    If the site url is incorrect that maybe the issue.

    You can login to your account here on theeventscalednar.com and in the license section disconnect the url and then go to the site again and try to connect.

    Also in your account you can go to the downloads section to get the latest version of the plugins.

    When there let me know if you cannot see Community Events 3.9 to download.

    Thanks

    February 6, 2015 at 2:33 pm #940647
    Joanne
    Participant

    Thanks! That worked with the license key, but community events are still showing version 3.0.1

    February 9, 2015 at 5:12 am #940863
    Brian
    Member

    Ok glad one is working.

    Please email us your order number for Community Events purchase you just made and let them know you cannot download the latest version.

    It looks like the system is still only detecting your old Community Events license which expired in 2013 so it is not letting you download the latest.

    Let me know if you have any follow up questions.

    Thanks

    February 9, 2015 at 6:19 am #940884
    Joanne
    Participant

    Thanks Brian!

    Thanks the order number is – Order: #940594. What email should I be eamiling?

    Thank You

    February 9, 2015 at 6:55 am #940916
    Brian
    Member

    This reply is private.

    February 9, 2015 at 6:59 am #940918
    Joanne
    Participant

    Thanks Brian!

    February 11, 2015 at 12:47 pm #941723
    Joanne
    Participant

    This reply is private.

    February 11, 2015 at 1:15 pm #941740
    Brian
    Member

    This reply is private.

    March 20, 2015 at 6:30 am #949662
    Brian
    Member

    I am going to close this topic as we typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

    Thanks

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