Home › Forums › Calendar Products › Events Calendar PRO › "Sorry, key validation server is not available" MESSAGE
- This topic has 7 replies, 2 voices, and was last updated 12 years, 1 month ago by Rob.
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February 2, 2012 at 12:51 pm #14593JimParticipant
Hey guys. Just got the calendar and I think it’s really going to work well for my project. But when I try to activate the license I get that message. I searched and found a previous post with someone having the same problem, but it didn’t seem to help.
I installed the two calendar widgets in the correct order exactly how the video described. I uninstalled them and tried again just to make sure.
If anyone could help I would appreciate it.
February 2, 2012 at 1:51 pm #14596JimParticipantAn added note, I installed Calendar Pro on another website (I got the 3 site license) and get the same message. I’m really stumped on this one.
February 2, 2012 at 5:54 pm #14619RobMemberHi Jim. No problem, we should be able to help you out here. Let me confirm a few things:
* Are you on 2.0.3 of both releases (The Events Calendar AND Events Calendar PRO)?
* Have you checked to make sure there isn’t a blank space at the beginning/end of the key you’re copying/pasting? That could throw the system out of whack if so.
* Can you log in to tri.be with your credentials, go to Account Central -> License Keys and make sure the key appears and isn’t already linked to other sites?
* And of course, just to confirm…you’ve verified that the computer has a live internet connection, right? (Had to ask).Let me know on those points and I can keep looking into this for you as needed.
February 2, 2012 at 10:58 pm #14633JimParticipantThanks for getting back to me so quick Rob.
*Both releases are version 2.0.3
*Not a blank spaces anywhere the key goes.
*According to account central, the key is not linked anywhere else.
*Definitely have internet connection.To save some time, I would be more than willing to have you log into my wordpress backend and take a peek if that helps. If so, let me know and I’ll email you my info.
February 3, 2012 at 9:21 am #14648RobMemberHey Jim. Happy to take a look; based on your responses, it sounds like you’re doing everything right so I’m a bit stumped as to the cause. If you want to send me an email (rob at tri.be) with a link to this thread, your tri.be credentials and a set of backend credentials for the site, I’d be happy to give it a go. Apologies for the inconvenience in the interim.
February 6, 2012 at 11:43 am #14743JimParticipantHey Rob,
I sent you the credentials to the site and my account the other day. Just wanted to make sure you got it.
Thanks,
Jim
February 6, 2012 at 4:10 pm #14752JimParticipantAuthorization code is working now for some reason. Just thought I would give it another try. I hadn’t changed anything at all on the backend as far as I know.
February 6, 2012 at 8:53 pm #14771RobMemberHey Jim. Sent you an email, too, but thanks for confirming that you got this resolved. Let us know if you have any other issues down the road.
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