Sorry, key validation server is not available.

[avamoonstudios]

After deactivating the plugin and manually install the latest version 3.11.1, I can’t seem to get rid of the error message. Let me know how you can help. I’ve searched throughout the forums related to this topic and none of them helped.

I even renewed the license for another year when the renewal isn’t due til next week.

[Brian]

Hi,

Sorry for the issues you are having and thanks for renewing.

Even though you renewed early it still gives you a year from the expiration date and not the renew date.

Also, the license key is not needed for the plugin to function, it is just for automatic updates.

To get some information about the issue can you please try downloading this simple plugin called Validate URL:

https://www.dropbox.com/s/nyugz86o4401ayg/validate-url-.7.zip?dl=0

After Activating go to Tools > Validate URL

Enter in these two urls:

https://theeventscalendar.com

https://tri.be/

As well as these two IP addresses:

https://162.243.159.176

https://50.116.28.27

And let me know the response code you get.

If none of those are able to connect it means the site is blocked from accessing our servers and you would have to whitelist those ip addresses or check the connection if no sites are accessible such as https://google.com from the validator url check.

Let me know what you find out.

Thanks

[avamoonstudios]

Hello,

I wasn’t able to work on this until just now. The validate URL plug in is no longer available for me to download via DropBox. Can you please resend.

Thanks,
Joyce

[George]

Hey Joyce,

Sorry to bear this news, but Brian has stepped out a bit for a vacation this week. I’m so sorry, because unfortunately I don’t have the plugin code that he was trying to share with you for the steps to do above 🙁

I will try to find the plugin, just wanted to let you know that we’re looking for it and that even though Brian is on vacation your thread is still important to us and being managed by us on the support team.

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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