Sometimes no location import

[Brook]

That is a very interesting detail. Thank you for testing the plugin conflict.

Are you able to provide me with a working link to your website, perhaps the specific event that you have imported?

On Tuesday I inquired of our entire support team to see if any one of them had come across this problem before. No one has seen a customer with something similar that they can recall. I of course also have not, and save for Barry I have been working with our plugins longer than any other support person. This is truly a puzzling issue that appears to be quite unique. Still, I want to help you find a solution. If I can investigate the site, and perhaps log in to the Admin, I might be able to uncover more information.

– Brook

[Christoph]

I create a testinstallation for you.

This installation has the same problems but it is only a test system. So you an can test an import everything what you like.
I’m curious if you can find the error.

[Brook]

That is incredible! Thank you. I removed the account credentials from your post after making a note of them. I am able to log in and see the issue.

Before changing any setting on a customers site I do need to double check with my manager that he approves it. But I will do that as soon as he is available tomorrow.

– Brook

[Christoph]

Do you find any new solutions?

[Brook]

I have not found any solutions. I was able to replicate a similar problem, probably the same one, after a week of trying. I do not know what has changed.

I am logging this as a bug for us to do an ongoing investigation into. I have already consulted with our support team a few times, and every one of us is stumped as to why this is happening. Unfortunately that means that there is no solution for the foreseeable future. We will need to keep collecting reports of this bug, and comparing any commonalities between your website and other websites. This will take time.

I am very sorry that I do not have a solution for you, nor can I tell you when a solution will be available. Typically we are able to isolate bugs very quickly, I have only ever seen one other bug that is this hard to debug.

Let me know if you have any more questions. Thank you again for your test install. I was able to glean a lot of information from logging in and examining your settings. My manager requested that I do not change any settings or data, as that is expressly forbidden for legal reasons. But, even without changing anything I was able to glean enough information to replicate this or a similar problem on my own system.

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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