Some questions: thank you page / pdf ticket

[Ruben]

Hi,

Just purchased event tickets plus. When I test an event and give my RSVP (we don’t actually sell tickets so we don;t use WooCommerce, just RSVP) I get an email. In this email I would expect a pdf file with the ticket but don’t see one, only the plain email. Is it possible to get a pdf?

We also would like to send people to a Thank You page after their RSVP. How can we do that?

Thanks

[Barry]

Hi Ruben,

Even with RSVPs (rather than paid/WooCommerce-driven tickets) the users should receive an email containing their tickets — you can see an example of how each ticket looks at the bottom of the following knowledgebase article:

theeventscalendar.com/knowledgebase/rsvps

They are part of an HTML format email, however – not a PDF. Is that what you are seeing – or are your customers in fact not receiving the ticket emails whatsoever?

[Ruben]

Hi Barry,

The emails are getting sent and look good. However, it would be nice if the ticket was also added as a pdf file instead of only HTML.

[Barry]

While for a range of reasons we no longer provide tickets in PDF format, we do have the following optional extension which you may wish to explore (and will let users receiving the tickets grab a PDF version of them):

https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/

Does that help?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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