Some events have the wrong time listed / Google maps not auto showing

[Liz]

Hi there!

For the most part this is a wonderful plugin, I’m just having 2 issues currently. The first is that the time zone is off (or the wrong times are showing) only for certain events, not all. I find this really strange and I already checked to make sure the time zone is correct in google and the plugin settings. This is a huge problem for my friends clients because they don’t know when her weekday yoga classes are!

The other issue is that I wanted the google map to show up on all events, but it looks like the “show google map” box is not auto checked. Is there any way to make this auto checked on all events? I’m definitely not up for going through hundreds of imported events to check that box. :O

Thanks so much!

[Brook]

Howdy Liz,

I am happy you have been enjoying the plugin. I would love to help sort these issues.

The first is that the time zone is off (or the wrong times are showing) only for certain events, not all. I find this really strange and I already checked to make sure the time zone is correct in google and the plugin settings. This is a huge problem for my friends clients because they don’t know when her weekday yoga classes are!

Can you show me an example of the timezone being off? Is it showing off on every page, or in the Google Search results, or where?

The other issue is that I wanted the google map to show up on all events, but it looks like the “show google map” box is not auto checked. Is there any way to make this auto checked on all events? I’m definitely not up for going through hundreds of imported events to check that box. :O

That’s totally possible. It sounds like you just want that box to always be checked. If that’s the case you could paste a little snippet in your theme’s functions.php to cause it to just ignore the setting, and always show the map!

Paste the following snippet at the top of your theme’s functions.php file. Replace the opening “<?php” with this snippet, as this snippet includes that opening tag.

https://gist.github.com/elimn/4cbdbf600e4d25842a824147b2e56e5e

Did that do what you wanted?

Cheers!

– Brook

[Liz]

Hi Brook!

Thank you so much for your response, I’ve been doing some research on these issues. I downloaded a plugin for extra php functions and added the code snipet you sent. The maps still don’t show up but I’m assuming I’ll have to delete all events and then reimport them for the maps to show? As far as the timezone goes, attached is a screenshot of the actual google calendar with correct times and the same event on the website design with the events calendar. It looks like all events are now about 3 hours off. I’m still a little lost as far as the recurring imports work in general so I was hoping to get some guidance. Am I supposed to manually import her iCal link once a day or week? If I click “recurring,” does that mean the plugin is automatically pulling in all new events put into the google calendar? Thanks so much for your help! Hoping to get this resolved soon as my client’s customers are super confused about the times right now haha.

Thanks,
Liz

[Brook]

Thank you so much for your response, I’ve been doing some research on these issues. I downloaded a plugin for extra php functions and added the code snippet you sent. The maps still don’t show up but I’m assuming I’ll have to delete all events and then reimport them for the maps to show?

Good question. You actually should not have to delete anything for that change to show up. If your site has caching enabled, such as the plugin W3 Total Cache, you might have to disable that or clear the cache. But the change should show up instantly.

To clarify, this will not check the box on the edit event screen. Rather that snippet will cause our plugin to ignore the setting completely, and always show the map regardless of whether it is checked or not. If it is not doing this for you and you have cleared all your caches, it might be your functions plugin is not working right. You might try inserting that line of code directly into the theme file for now, just to test and see if that works.

As far as the timezone goes, attached is a screenshot of the actual google calendar with correct times and the same event on the website design with the events calendar. It looks like all events are now about 3 hours off. I’m still a little lost as far as the recurring imports work in general so I was hoping to get some guidance. Am I supposed to manually import her iCal link once a day or week?

Thank you for the screenshots! Would you be willing to share a copy of the iCal file or the link to it?

If I click “recurring,” does that mean the plugin is automatically pulling in all new events put into the google calendar?

Exactly. A recurring import will continuously pull in new additions from the iCal URL.

Thanks so much for your help! Hoping to get this resolved soon as my client’s customers are super confused about the times right now haha.

You are very welcome!

• Brook

[Liz]

Brook – YOU ROCK!!

I’ll check on the caching option and the functions plugin for the map issue.

The Calendar address is:
https://calendar.google.com/calendar/ical/5cv5sjbd67unj5s5eg8g5e5itk%40group.calendar.google.com/public/basic.ics

The Private address is:
https://calendar.google.com/calendar/ical/5cv5sjbd67unj5s5eg8g5e5itk%40group.calendar.google.com/private-9aceb7abbddd76585a24d17f3e3f09fb/basic.ics

Thanks 🙂

[Liz]

Sorry forgot the calendar link!
https://calendar.google.com/calendar/embed?src=5cv5sjbd67unj5s5eg8g5e5itk%40group.calendar.google.com&ctz=America/New_York

[Brook]

Howdy again,

So I did a lot of testing with this and I am unable to reproduce your issue. When I import that calendar, the event has the proper time along with the rest. I think I am in a different timezone than you. Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) Maybe there is something in there that will shed some light on this?

Thanks for your patience Liz. Let me know if you have any questions in the interim.

Cheers!

– Brook

[Liz]

This reply is private.

[Brook]

Howdy again,

That’s interesting, I could definitely see that being part of the issue. If you are interested in reimporting I would paste the following snippet at the top of your theme’s functions.php file. Replace the opening “<?php” with this snippet, as this snippet includes that opening tag.

https://gist.github.com/elimn/13b32fb7763826df78d2

That will allow you to truly delete an ical event, so that it will get reimported from scratch. if you delete the one event from your screenshots with that snippet in place, and reimport, is it the proper time?

Cheers!

– Brook

[Liz]

This reply is private.

[Brook]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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