Hi Flo. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.
We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.
If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.
Thank you for your understanding and thank you for using our plugins.
===
Possibly helpful reference: Our free support forum (for bug reports and users helping each other — no usage support provided by us)