Slow lag time in support forum vs. here in pre sales forum

[cat]

Hi, I was posting a bunch of questions here and Geoff was so quick to answer but ultimately told me I needed to get Tech support and I wrote yesterday at the Pro Support forum and no one has responded. I am a little concerned if the Post-sales response is going to lag so much compared to Pre-sales.

Is something wrong or is there typically a delay?

Thanks.

Cat

[George]

Hey Cat,

Can you share a link to your “Pro” threads? Can you also share links to your Pre-Sales forums threads? Your questions in Pre-Sales might have been simple and easy to respond to. However, “Pro” threads tend to be more complex and thus take more time to investigate and respond to.

No delays or frustration are intended – I’m sorry about both things!

Sincerely,
George

[Melissa]

I received a response yesterday afternoon. I have not tried the tips yet and I understand what you are saying about level of difficulty. It is under the name Melissa there under Pro.

Hopefully it will work out! Thanks for your response —

Cat

[George]

Thank you @Melissa! Keep your eyes out on your other thread; for now, I will close this thread.

Best of luck with your site!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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