Site no longer runs with The Event Calendar

[Rogue Valley]

It appears that your last update to The Events Calendar has created a major conflict with my site. I’ve done all the conflict testing and deactivated and reactivated the main and Pro plugin. The site is fine until the Events Calendar plugin is activated (even if it’s the only activate plugin) then it stops running, every page gives a 503 error. I tried with Twenty Seventeen, same problem. I had a ticket in with my hosting company, they optimized the database and a few other things that didn’t solve anything. The only way for me to get the site back up after activating the Events Calendar is to FTP in and rename the plugin folder. I thought perhaps it had to do with Events Pro needed an update so I went an paid for the upgrade, but it’s not Pro that’s the problem, its the primary plugin. Please help asap, this site’s main purpose is as a community events calendar and it’s now been down for 4 days.

[Rogue Valley]

After doing some more testing and installing earlier versions of Events Calendar and Pro, and considering the database issues discovered by the hosting company, I am thinking this has to do with the number of events in the database. When I install earlier versions of the plugins things seem to work until I click on the Events link (in backend) Whenever I try to view the actual list of events in the database, it tries to load for several minutes and then gives a 503. The hosting tech support said there was a lot of activity on a specific table in the database called wp_postmeta. I know that there are several years worth of events in there. Maybe it can’t handle? I don’t know if these things are related but it is interesting that even when it doesn’t take down the whole site I am still unable to view the events in the database. Which means I can’t go back and delete old records, which is a problem.

[Rogue Valley]

I have now installed a Bulk Delete plugin and discovered that there are 13,097 Events in the database. When I try to use the plugin to delete events over a certain number days old, the 503 error happens. If you think the number of events may be why the plugin is causing the site to crash, please can you instruct me on how I can delete old events without causing the error. Maybe there is a SQL query that I can use in phpmyadmin?

[Cliff]

Hi. Sorry you’re experiencing this.

Yes, that many events could be causing issues at your site. Each site is different based on how much other stuff is within your database, your hosting power and configuration, etc.

The best is probably to see the “Remove past Events” section of https://theeventscalendar.com/knowledgebase/performance-considerations/

These other articles may also be helpful:

• Caching Basics
• Caching Month View Transients
• Some of our favorite plugins for developers

Please let me know how this goes for you. If you still need assistance with this, please share your System Information in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts