Hey Devin,
Thanks for reaching out and sorry to hear about this issue!
We do not provide support over this forum (Pre-Sales), would you mind logging in (when you/your client bought the plugin an account has been created) and posting in the appropriate premium forum? If you/your client do not hold a valid license then you can post into wordpress.org support forum, were we provide support for our free users.
I’ll go ahead and close out this thread, but please do post in the correct forum and we will be happy to assist you.
Best,
Nico