Single quotes causes importing of Eventbrite events to fail.

[randomtype]

So in the Eventbrite website:

I had created a couple of events in our Eventbrite account which both linked to the same organizer. Now, the name of the organizer had an apostrophe in the title, which, would get converted into the following HTML entity: ampersand#8217; and this HTML entity would appear in labels and within HTML fields instead of being converted into the single quote.

Eg. Runampersand#8217;s House (instead of Run’s House)

I found this weird but paid no more mind to it.

Now on our WordPress website:

So when I’d try to import the events using the same organizer it would fail and I’d get the error:

An error occurred while updating Eventbrite. Please review your information and try again.
Error:
Array

After trying a bunch of different things it turned out that the single quote (the one being turned into ampersand#8217;) in the title of the organizer on the Eventbrite website was causing all the problems. After removing the the single quote importing started to work.

Now I can’t pinpoint the source of the problem with great exactitude but it seems to me like we have two problems:

1) Eventbrite is converting single quotes into HTML entities and not escaping them within input fields, and thus, causes weird info to be saved when forms get submitted

2) The Eventbrite Tickets Add on plugin gets tripped up by the HTML entity and can’t parse it , which causes imports to fail.

Anyways, I think this is a bug and we should be able to save single quotes in our organizer title names.

[Kelly]

Hi, randomtype. This is an excellent question. Thank you for bringing it to our attention!

This is indeed a bug in the way that TEC currently interfaces with the Eventbrite API. I apologize that you’re being affected by it. The good news is that relief is on the way! 🙂

We are currently working on a fix that will be rolled out with an upcoming maintenance release. I’m sorry that we don’t have something to help you more in the interim, but hopefully, it’s reassuring to know that the resolution is on the horizon. 🙂

Thanks for your support!

[Kelly]

Hi, randomtype. I wanted to check in as it’s been several days since the latest release launched.

Have you had a chance to check out 3.2.1? If so, did that resolve your issues? 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts