Show me the ticket?

[zobel]

Hi,
I can see on the mails that I get from my tests that I (when I pretend to be a customer) should get the ticket in another email?! But I never do?
where is it? LOL
How does the ticket look? Can I design it?
(I do not use images on my events but if I do… Will this be on the ticket?

[Kelly]

Hi, zobel. Thanks for getting in touch.

You’re best bet for a complete explanation of customization is to check out Themer’s Guide for The Events Calendar, linked in the right sidebar.

From there, you can see how to edit the email.php and tickets.php files that control the tickets. Be aware that those files are probably too deeply nested for the WP editor, so it would need to be done reached via FTP (or however you get to your site files).

Hope that helps!

[zobel]

Hi Kelly,
So I need to copy some files to my theme!
The guide might be out of date?
It says: To modify an add-on (for example, the community add-on) create the folder
/tribe-events/community/
/tribe-events/pro/
/tribe-events/wootickets/

When opening the files it says (email.php)
file at [your-theme]/tribe-events/tickets/email.php
So is it wootickets or tickets?
And it a guessing game where to find the files!
email.php is in one location
tickets.php is somewhere else….
Had I known I need a master degree in detective skills and a programmers mind to add a few tickets to a calendar… Hmmm
I didn’t want to redo the entire structure of your plugin – I just needed to have the ticket emailed to the buyer? Why else is the plugin called ‘tickets’?

Best regards

Zobel

[Kelly]

Hi, zobel. I’m sorry for your frustration.

Because we have multiple ticketing add-ons, the emails associated with tickets are part of the core plugin (The Events Calendar). Ticketing is really something the core facilitates, but we have individual implementations like WooCommerce Tickets to build the bridge with specific platforms, like WooCommerce. I know that’s not the most intuitive, but I hope you see the rationale from an efficiency standpoint.

That said, the “tickets.php” and “email.php” files are the only ones that you’ll need to worry about for customization. If you search in the first page of the Themer’s Guide, you’ll be taken right to them.

Thanks!

[zobel]

Cool… So I take the email.php and tickets.php from the core “tickets” system and copy them to my new folder in my theme dir into the wooticket folder? Is that correct.

And IF SO… The standard function of sending the customer his/her ticket should be working? (well it’s not)…??

Zobel

[Kelly]

Hi, zobel. It’s important that the files are placed in the correct folder structure in your child theme. Please follow the instructions in the Themer’s Guide to ensure that they’re going to successfully override the default files.

I’m sorry, but I’m unclear on what the issue is with ticket sending, would you mind describing the behavior so that I can try to replicate it? Thanks!

[Kelly]

Hi, zobel. As in your other thread from this date, it appears you’ve moved on, so I’m going to close this thread. Please feel free to start a new one if you have any other questions.

Thanks for being a TEC user!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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