Show Attendees additional information Order on-hold?

[Kim]

Hi,

Is there i solutions to export additional information to an ticket when order is on-hold? Also show it in the backend attendees list?

Now only completed orders show with additional information. That is a problem for ous. We have version 4.3 installed.

Thanks!

/Kimpa

[Kim]

What i can see the additional information is not saved to the database at all, could that be the issue? Why is the information not saved? Setting i have missed?

[George]

Hey Kim,

“Additional Information” data is saved to the database.

As for your question:

Is there i solutions to export additional information to an ticket when order is on-hold? Also show it in the backend attendees list?

☝️ Can you please clarify what this means? I unfortunately don’t understand what you’re asking for here—I’m sorry! What do you mean by “export additional information to an ticket”, for example?

Just curious for more details here — thank you!

George

[George]

Hey Kim,

“Additional Information” data is saved to the database.

As for your question:

Is there i solutions to export additional information to an ticket when order is on-hold? Also show it in the backend attendees list?

☝️ Can you please clarify what this means? I unfortunately don’t understand what you’re asking for here—I’m sorry! What do you mean by “export additional information to an ticket”, for example?

Just curious for more details here — thank you!

George

[George]

Hey Kim,

“Additional Information” data is saved to the database.

As for your question:

Is there i solutions to export additional information to an ticket when order is on-hold? Also show it in the backend attendees list?

☝️ Can you please clarify what this means? I unfortunately don’t understand what you’re asking for here—I’m sorry! What do you mean by “export additional information to an ticket”, for example?

Just curious for more details here — thank you!

George

[Kim]

Hi,

We can close this thread an forward with this: https://theeventscalendar.com/support/forums/topic/majorattendee-information-not-being-saved/

I have tested more and find that its something wrong to save the data or something, its not showing upp in the attendee list or csv export. But read more in the thread.

Thanks.

[George]

Thanks Kim,

I will close this thread and continue in that other thread you linked to.

— George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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