Server Times Out

[Arwyn]

Hi there,

I have just renewed Events Cal Pro and Events Tickets Plus.

I enter a new ticket and it does not update. The server times out. I have tried a resolution by looking for a conflict, but no joy.

I have been on to my server supplier, there is no error. If I JUST use Events Cal and Events Tickets – there is no timing out.

Please advise as I need this urgently.

Many thanks.

Arwyn Bailey.

[Patricia]

Hey Arwyn,

Thank you for reaching out to us! I’m sorry to hear you are having these issues.

As I can see from your system info, the max_execution_time in your server is 30 seconds (the default value).

To get started, I would recommend you to contact your hosting provider and ask them to increase this value to 60s:

http://us3.php.net/manual/en/info.configuration.php#ini.max-execution-time

max_execution_time = 60

Does it help you to solve the problem? If the issue persists, please let me know and I’ll be happy to help you with the next steps!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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