Help Desk

Serial events import problems

  • Posts: 1 Topics: 3
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    Hi,
    I got similar problems now: serial events imported from Facebook are shown in my events calendar as every day events. For my cutsomers its quite irritating. Please have a look at http://www.fellwechsel.de – The “Rückruf Intensiv Kurs” is only running on 6 days, we have two of these courses. But they are shown as every day activity.

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/facebook-import-of-recuring-events/

    Posts: 4367
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    Hi Jennifer,

    I’m sorry to hear you’re running into this issue as well! I just checked on this, and unfortunately I don’t have a timeline I can give you as to when it will be resolved. However, we are working on it, and I linked this thread to our internal ticket. As soon as we have an update, we’ll let you know here.

    I do apologize for the inconvenience! If you have any questions in the meantime, please let me know.

    Thanks,

    Jennifer

    Posts: 5468 Topics: 13
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    Hi Jennifer!

    Just wanted to share with you that we have shipped a fix for this issue. It’s all on our Event Aggregator server side of things so you don’t need to update any plugins.

    As always, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

    We apologize for any inconvenience and we appreciate your patience while we worked on this.

    Please try your imports again and let us know if the fix works for your site.

    Best,
    Victor

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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