Searching for Australian Postcode (Example: 3121) Brings up USA Highway

[Cameron]

Hi,

I’m attempting to set up a page allowing for users to search through relevant events via city/state or postcode in Australia.

Unfortunately when people enter a postcode rather than searching for an Australian postcode the returned result is an american highway/road/route with a similar number.

for example 3121 is the postcode for Burnley, Cremorne and Richmond (Melbourne), Victoria (VIC)

yet returns

32.9724378 -92.5954497 – highway 3121 in Arkansa/Louisiana.

This is obviously a huge issue from a UX perspective.

As i have no results outside of Australia is it possible to limit the function of the search to prefer Australian postcodes or stay within Australia entirely?

Thanks.

[Cameron]

Another example of requiring the plugin to restrict geo searching is searching for St Kilda, A large suburb of the city of melbourne. returns 57.83481330000001 -8.563544099999945 which is a heritage museum on a tiny island of the coast of the UK.

[Brook]

Howdy Cameron,

I would love to help you with this.

The search function there is completely powered by Google Maps. You type in an address, the address is submitted to Google, Google returns its best guess.

When the address is submitted to Google, we also send along a “geo location” bound. That contains all of your events. This boundary is generated based on your events. If you only have events in Australia, we will tell Google this so that Google will prefer to return events only from Australia. But even still, Google can sometimes get it wrong. Unfortunately there is nothing we can do about it when they do.

Do you have any event venues outside of Australia, such as in the US? Do you have any venues where the map marker is inaccurate? If so, perhaps your geolcation bounds are incorrect, and accidentally include the US. If not, it’s probable that there is nothing that can be done to enhance your results. 🙁

Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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