Scheduled import not updating events

[Krissi]

Earlier this week several updates were made in our external system, but the scheduled iCal import didn’t update them on our website. However, when I manually issued the import, all of the updates were completed. See attached screenshot which shows a recurring 47 updates each hour, but when I issued the manual import 321 events were updated. What is causing the scheduled import to fail or stop working? No errors are being generated.

[Patricia]

Hey Krissi,

Thank you for reaching out to us!

To get started, please make sure that all of your plugins are up to date.

Also, could you please access your Dashboard, head over to Events > Help and send us a screenshot of the Event Aggregator System Status? Do you see any errors in there?

Thanks!

Patricia

[Krissi]

Hi Patricia,

All plugins are up to date and here’s a screenshot of the system status.

[cid:[email protected]]

[Patricia]

Hi Krissi,

Unfortunately, we didn’t receive your screenshot, could you please send it again?

Also, could you please send us the ical URL from where you are importing these events so we can run some tests?

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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