Sample Refund Policy/Terms of Service for Pay Pal Adaptive Payments?

[Alison]

HI there:

I don’t have Community Tickets set up yet, but I will have it soon. In the meantime I wanted to get started on creating a Refund Policy and/or workflows for when a ticket is sold using Pay Pal Adaptive payments, and then a refund is issued.

My understanding is that with the Pay Pal Adaptive Payments, when someone buys a ticket the payment is split (according to whatever % or fee I decide upon) and the money is then sent to both me (the web site owner) and the event organizer. This is great.

But when the person wants a refund for the ticket, my understanding is that PayPal refunds the person in full from my PayPal account, and then I have to try to get the money that the event organizer still has. Does anyone have a sample Terms of Service, Refund Policy, Agreement or workflow that they use to make sure event organizers understand that when a ticket is refunded, they are obligated to refund their part of the ticket price back to me?

Thanks,

Alison

[Cliff]

Hi Alison. Thanks for your business and your detailed question.

We definitely do not provide any legal documents like that.

As far as the refund process goes, it’s something that you should thoroughly test out in your PayPal Sandbox Mode.

I hope you enjoy using it once you get it setup!

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Alison]

Hi Cliff:

Thanks for the info and links. 🙂

Issue is resolved.

Alison

[Cliff]

Thanks for the update. Have a great one!

[Author]

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