RSVPs not showing in attendee list

[John Foley]

I have 3 events loaded. Two of those events are showing the attendee list. One is not. It shows 15 RSVPs are going but nothing in the list. I thought maybe I could go find them in the sql database but they’re not showing there either.

[John Foley]

After deactivating all plugins and re-activating plugins and theme, I am still not getting the attendee list for this event. I would think it was theme and/or plugin based if all of the events showed no attendee list, but this is not the case.

Additionally, I added myself to the event and yes, it added another going, but still not showing the list. I even drafted out the event and then republished it but it is still showing no attendees. I’m attaching screens from 2 events; the Dallas event that shows 16 going, but no list and the Chicago event that does show a list. It is vital that I get a solution to this BEFORE next Tuesday as the sponsor, AT&T, needs the attendee list. It has to be a glitch in the Events Tickets plugin.

[Victor]

Hi John!

Thanks for getting in touch with us and for testing for conflicts.

I’m not able to reproduce the same issue on my local installation, but my guess is there could be some caching problem involved.

Are using any cache plugin on your site? if so, try flushing/clearing the cache and see if any difference.

If no difference, then ask your hosting provider if there is some sort of object cache enabled for your site and ask them to disable it to see if any difference.

If none of the above works, try downgrading to event tickets 4.6.3.1 and see if any changes. We have a guide on how you can do that > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

I’d suggest you setup a dev/staging site so you can test things out without disrupting the live site. I also highly encourage to make a full backup of your site, both database and files.

Let me know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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