RSVP's and Attendee numbers do not match

[Cameron Madill]

Hi,

We discovered an issue where the amount of RSVP’s and the actual number of attendees do not match. Specifically when looking at the Attendees list in the admin panel, it shows two numbers, “Attendees By Ticket” and “Total RSVPs” – The “Attendees By Ticket” number is incorrect, and the number that shows up on the user side when calculating number of available tickets. After some initial troubleshooting, I did find that it happens when you move a ticket to another event. Whether or not it happens during other instances I am not sure. I noticed the popup after moving a ticket that says I will have to manually change the RSVP/Ticket number, however, I see no place to do this. The RSVP’s on the user side say the wrong number of tickets are available, and I don’t see where to change this.

Any clarification or help is appreciated. Thank you.

[Andras]

Hello Cameron,

Thanks for using our plugins and welcome to the forums!

That is a great discovery, thank you for sharing that with us! Based on your description I will test this as well and if an issue exists I will file a bugticket for this.

I noticed the popup after moving a ticket that says I will have to manually change the RSVP/Ticket number, however, I see no place to do this.

This you can adjust at the ticket itself. Open the event for editing, then go and edit the ticket / rsvp and adjust the stock up or down as needed.

Does this help? Let me know.

Cheers,
Andras

 

[Andras]

Hi Cameron,

I tested this scenario and all works fine. The stock, as the message also indicates, needs to be adjusted manually. Note, you can only adjust the stock available for an event, you cannot modify the number of tickets / RSVPs sold.

Hope this helps.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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