Hey Anthony,
Thanks for reaching out to us!
When we originally built our ticketing solutions we had PDFs by default, however there was a larger demand for a simpler ability to customize the tickets so there was a decision early on to move away from the PDFs.
However, there is some discussion on this topic on our UserVoice page where you can vote for that feature if you’d like.
I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.
Thanks!