RSVP change not removing initial response

[Leah Harold]

I have ticked the box “Require users to log in before they RSVP” – however, when they change their mind (i.e. RSVP “yes”, then later on change to “no”) the original response is listed AS WELL AS the new response.
It would be ideal for the new response to override the initial response so that the attendee list is not needing to be manually edited.
Could you please advise how to do this?

Thanks

[Jennifer]

Hi Leah,

Thanks for reaching out!

I did some testing on my end but was not able to recreate the issue. As long as the user is logged into the account they used to RSVP with initially, and they change the reservation by going into the initial reservation (for example, by clicking the “View your RSVPs” link on the event) the new response should override the previous response.  If you haven’t already, would you be able to do a quick test using this method to verify that the response is not being overridden?

If a new response is being created using the method described above, this could be due to a theme/plugin conflict. Could you try switching to a default WordPress theme such as Twenty Seventeen, deactivating all other plugins besides ours (at least The Events Calendar and Event Tickets), and trying again?

Let me know what you find out!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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