Restore deleted ticket – Event Ticket Plus

[Chris Hollands]

Hello

Is it possible to restore deleted tickets in Event Ticket Plus?

A client accidentally deleted a ticket and needs to recover it.

Many thanks

[Jennifer]

Hi Chris,

Unfortunately I am not aware of any way to restore a ticket that has been deleted – do you have a backup of the site before this ticket was deleted that you can restore? If so, I would recommend doing that. I will double check with the team on Monday, and if there is any way to do it, I’ll let you know!

[Jennifer]

Hi Chris,

I was able to confirm with the team that there is not a way to restore the ticket. However, we have recently added a filter that allows the WC product to be moved to the trash instead of deleted directly – you can add this to the functions.php file to enable this feature in case this happens again:

add_filter( 'tribe_tickets_plus_trash_ticket', '__return_true' );

Please let me know if you have any questions!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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