Reset Ticket stock from cancelled and failed orders

[Flavia]

Hi! I’m using your Ticket Event Plus plugin and I have a problem with stock quantity from my tickets sales. How can I reset ticket stock from cancelled and failed orders?

I have an event with 480 seats which:
* Completed: 429
* Cancelled: 60
* Failed: 28

Then the event ticket shows that the event is out of stock -> https://drive.google.com/open?id=15Sq0x9j2CcT_aLSkpzATpDzYe72X6ueG
But the product not, shows that it still hace 51 tickets -> https://drive.google.com/open?id=1q4MyhLIsw0SSnhtKHtKVUCOOCVnSJpQZ

Why is happening it?
How can I resolve it?

Thank you very much!

Flavia

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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