Resend Ticket Option/Action Not Showing Up After Woo 3.2 Update

[joffrey]

Resend Ticket Option/Action Not Showing Up After Woo 3.2 Update
I am unable to resend tickets after updating WooCommerce to the latest release.

I tried to do a database rollback, but it is coming up with failures so I am unsure how to procees.

The resend options under “Woo Order Actions dropdown” only show Resend order details/generate download permissions. It is a new feature update by WooCommerce and I could possibly downgrade Woo to old 3.1 but I was wondering if theres a solution from Event Ticket Plus first?

[Geoff B.]

Good evening Joffrey and welcome back!

Thank you for reaching out to us.

We apologize for the inconvenience caused by this glitch.
We are actively working on a solution for this.

Alas, I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.

In the meantime, on our end, we have tested that downgrading to WooCommerce 3.1.2 fixes the issue.

As with any upgrade, it is always better to do a complete database backup first.

Best regards,
Geoff B.

[Victor]

Hello Joffrey!

Just wanted to share with you that a new maintenance release (for the Week of 16 October 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-16-october-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[joffrey]

Thank you!

[Geoff B.]

Good afternoon Joffrey,

I am super stoked that this fixed it for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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