Resend ticket mail doesn't have attachment

[Joni Fleischer]

Hello,

I have the PDF ticket extension. But when I resend the ticket mail with woocommerce backend, the new mail doesn’t have the PDF attachment?

Also, if a customer is logged in on the front end, he can’t re-download his ticket? It’s nowhere to be found?

Please help!

Thank you in advance!

[Jaime Marchwinski]

Hi Joni,

Thanks so much for reaching out!

I will investigate your first issue further, as this is something that I can reproduce on my end.

As for your second issue, customers should be able  to view their tickets (including the PDF of the ticket) by going to the event page and viewing their tickets for the event.  Are you seeing different results?

Let me know!

 

Thanks,

Jaime

[Joni Fleischer]

Hi Jaime,

I found the tickets! I’m gonna look into it if I can create an extra link to the ticket page within WooCommerce.

Hope you can reproduce my other problem.

Thank you so much so far 🙂

[Jaime Marchwinski]

Hi Joni,

Unfortunately, I could reproduce the other issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Cliff]

Hi. We published an update to PDF Tickets at https://theeventscalendar.com/extensions/pdf-tickets/

Version 1.1.0 fixes the issue of PDFs not being attached to emails when resending tickets from the wp-admin WooCommerce Order screen.

See the changelog, update to Version 1.1.0, and let us know how it works for you.

Thanks for contributing by sharing your feedback!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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