Required Attendee Information not always saving

[Sheila Frick]

We are having a similar issue. For some reason for each event we post, there happens to be 2-3 customers who’s attendee information does not save. This proves to be an issue because we have customers who are purchasing the event for their employee and therefore we do not have the correct information for who is attending the event. Any thoughts?

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/required-attendee-information-not-saving/

[Cliff]

Hi, Sheila.

We have a known issue where the Attendee Meta fields don’t display (and don’t keep it from submitting these required fields) if the visitor does not have JavaScript enabled in their browser.

I’d guess this would be your issue, but you’ll have to test for yourself.

Here’s a video of the confirmed issue: https://cl.ly/0I0t0i430m0e

And here’s a code snippet to implement <noscript>:

https://gist.github.com/cliffordp/9edebb79954507935ddb8a9b323ae1b5

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. However, I know it’s something they’re actively working on.

I apologize for this issue and appreciate your understanding and patience.

[George]

Hey there,

We published a Maintenance Release today that includes a number of fixes and should improve the handling of attendee meta fields when JavaScript is not enabled.

Check out our release notes for it here to learn more → https://theeventscalendar.com/maintenance-release-for-the-week-of-29th-may-2017/

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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