Reply Comments not showing

[Dale Norenberg]

I am having a problem as well as other users of your plugin. Here is link to another person having the same problem and there are more forums

https://wordpress.org/support/topic/reply-comments-not-showing-on-single-event

This problem appeared since the most recent updates of wordpress and your plug in. I found a forum which suggested replacing some code in Template_Factory.php.
I REPLACED YOUR CODE WITH THIS:
// they’ll show on their own after the loop)
if ( ! ( tribe_get_option(‘tribeEventsTemplate’, ‘default’) == ” ) ) {
//add_filter(‘comments_template’, array( $this, ‘remove_comments_template’ ) );
}

Now, All the comments are showing along with the reply comments, but below it appears the comments without the replies. Can you tell me what need to be comment out to get rid of the second set of comments which are missing the reply comments?

Here is link to show how the page is displaying.

http://www.dodgecountyfairgrounds.com/event/2016-dodge-county-fair/

[Geoff B.]

Good evening Dale and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you have been experiencing with comments displaying.
I would love to help you with this topic.

First of all, as one of our pro customers, please know that you are entitled to support in order to try to find a better solution (that would not be displaying the comment block twice) if you want to.

Should you prefer that, as a first troubleshooting step, could you please provide us with your system information in a private reply ?

If, on the other hand, you find this solution acceptable but prefer simply hiding the second set of comments, I would add the following CSS to your WordPress theme.

https://gist.github.com/GeoffEW/223fca6f45b78f2d1a42

Let me know how that goes.

Best regards,
Geoff B.

[Dale Norenberg]

This reply is private.

[Geoff B.]

Good evening Dale,

Thank you for the login information. Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.

What I actually meant is to provide us your system information using the instructions found in the following link: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As an alternative, could you try the update CSS rule that should hide the other comment block:
https://gist.github.com/GeoffEW/223fca6f45b78f2d1a42

Best regards,

Geoff B.

 

[Dale Norenberg]

Would you be so kind as to give me the update CSS rule that should hide the other comment block

Thanks

[Geoff B.]

Hello Dale,

Hmmm, that’s odd. Sorry about that.

Here’s the updated rule once more:

https://gist.github.com/GeoffEW/223fca6f45b78f2d1a42

Let me know how that goes.

Best regards,
Geoff B.

[Dale Norenberg]

As mentioned previously, the code you supplied comments out the first set of comments which are showing the reply comments.

I need code to comment out the second set of comments which do not show the reply comments.

Thanks
Rochelle

[Geoff B.]

Hello Rochelle,

I totally understand what you are trying to do. I am sorry if I led you to believe otherwise.

This is why I updated the CSS code with a “+” sign.
Normally, this should hide the second set of comments (and not the first).

Could you please test this ?

Best regards,

Geoff B.

[Dale Norenberg]

This reply is private.

• This reply was modified 10 years, 1 month ago by Dale Norenberg.

[Geoff B.]

Thank you for the system information Rochelle. Most of these plugins work great with ours (except sometimes JetPack which doesn’t play nice)

On a non related note, I am noticing that you are one version behind on both our free plugin and our Pro plugin.
After a backup, I would recommend updating both of them to the latest version.

As per hiding the unwanted comment block (which comes from the theme itself), I am sorry my updated CSS patch didn’t cut it 🙁

Maybe this is not feasible for you, but one quick way to get rid of the second set of comments would be to turn the comment block generated by the theme off from your theme options ?

If that’s not an option, then could you try this yet again revised version ?
https://gist.github.com/GeoffEW/223fca6f45b78f2d1a42

Have a great day!

Geoff B.

[Dale Norenberg]

Goeff,

This code deletes the comments from the pages and posts. Any other ideas?

[Dale Norenberg]

Goeff,

I should clarify. Using the above code, the event pages comments look great. But the code also deletes the comments from the pages and posts. Any ideas on how to make this code work only on the event pages?

Thanks

[Geoff B.]

Hey Rochelle,

Thank you for clarifying, it actually helps me help you 🙂

We are almost there. Can you try the yet again updated version of the CSS:

https://gist.github.com/GeoffEW/223fca6f45b78f2d1a42

Let me know how that goes.

Best regards,
Geoff B.

[Dale Norenberg]

Goeff,

I believe that worked — You’re a genius! I will have someone look it over thoroughly. Thanks so much for all of your help and patience.

Dale

[Geoff B.]

Good evening Dale,

Thank you for the kind words 🙂

I’m just really happy this works for you and I want to thank you back for all your patience. This was totally a team effort!

Have an awesome weekend and let me know if there’s anything else on that topic

Geoff B.

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