Repeat Event not Repeating and going to a 404 page

[cliffy]

Hi, I have an event which was submitted via community events.
The user did not enter any repeat dates.
Through Admin, I edited the event (before publishing) and published.
The repeat dates were not saved.
I did it again, and this time the repeat dates were saved, but there is only one instance of the event.
Though I see the See All link against the event – I get a 404 error page not found when I click it.
(on saving the event there is no progress bar shown as if it is creating the repeat events)
*note, the event also shows the cost field despite having eventbrite import plugin installed

Please can you take a look at the event. Details below in system info:

[Josh]

Hey,

Thanks for reaching out to us!

I’m noticing some strange behavior while attempting to recreate and will be doing some further testing. To help, would you mind letting me know:

• What is your Date Format setting for the datepicker within the Event Settings (Event Settings > Display > Datepicker Date Format ) https://cloudup.com/cP5YyUjYPdY
• What is your Date Format settings within the WordPress General settings page https://cloudup.com/crnomN-Pw4D.

Thanks!

[cliffy]

Hey Josh,

The WP Data setting is here: https://cloudup.com/c_vDTmPe3Sh

and the Event Settings here: https://cloudup.com/cjq6P1eoP6U

I hope this helps.

There are a few other weird things going on. Such as a community event is submitted and when I view it as Admin it is showing as a repeat event – though it only lasts from 2pm – 5pm on one day. Turning that off takes a few goes. … However, the above of course is most important.

[Josh]

Hey cliffy,

It looks like you are most likely experiencing issues due to a new bug we’ve found based on different date formats. Within your datepicker settings (the last field in the second screenshot you sent) can you try changing the date format to “mm/dd/yyyy”, ensuring that you’re using “/” for separator rather than “-”  and see if that resolved the recurring events issues.

Thanks!

[cliffy]

Hi @Josh

That seems to have resolved the issue (though I didn’t see the progress bar when saving, but all events seem to be there)

However, using this date format is completely alien for the UK 🙂

Hope you can resolve the issue soon so we are not getting events posted mid December instead of mid October etc.

Look forward to an update.

*Most of my display settings as you see are long format so hopefully the display of the events is OK. Not sure how this affects community event submission.

[cliffy]

* Josh, just a quick note. If you look at the Event Venue for this event (or any other repeat event). You will see the event listed with a (see all) link on it. I can’t click this because the Repeat description hover text is in the way – I presume this is a theme problem?

[Josh]

Hey Cliffy,

This does sound like this is most likely a theme styling issue. Would you mind linking me directly to one of the events that this is occurring with and I can take a look for a potential fix.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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