Renewing The Events Calendar Pro fails

[davidransier]

When I click on The Renew Business Plan button it puts an Upgrade to Agency item in my cart. I don’t want to upgrade at this time, only to renew my Business license.

David R

[Geoff]

Hi David,

Sorry for the trouble here!

I tried renewing one of the my test licenses on the My Account > Licenses screen and it seemed to add the correct level license to the cart.

Just to confirm: are you clicking the blue “Renew License” button next to the license key number?

 

The reason I ask is because there are upgrade links right below it and I know it is easy to mistake those as the renewal. In fact, I’ve seen other threads posted in the past regarding the same thing.

Please let me know and I’d be happy to keep looking into this with you.

Cheers,
Geoff

[davidransier]

Yes, in fact I hit the two upgrade buttons to see what they did and all three showed the same $149 Upgrade option.

Thanks,
David R

[Geoff]

Hi David,

I went ahead and added the correct license renewal to your cart. Please let me know if you continue to experience any trouble checking out and I’d be happy to continue looking into this with you.

In the meantime, cheers and have a happy Friday!

Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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