Renewed my License but plugin still says expired

[Sheryl L Gossman]

Hello – I renewed by Events Tickets plus license and the website says my license is active, but the plugin will not update. It says I am out of installs and need to renew my license.

[Cliff]

Hi, Sheryl. Sorry for the trouble.

Sometimes our purchases/renewals take a bit to propagate to our licensing system.

Since this question was from yesterday, is everything working okay by now?

[Sheryl L Gossman]

I purchased the new license on May 23 which was an early renewal so I could
get the discount. I have the receipt of you need it. Still says I am out
of installs and to please renew. I am afraid to uninstall and re-install
the plugin. We have registrations going on now and I don’t want to lose
any data.

[image: -] http://www.communitychristian.org/ Sherry Gossman
Zookeeper to the Arts Monkeys | Executive Assistant
Creative Arts | Communications Team
COMMUNITY http://www.communitychristian.org

[Cliff]

Thanks for confirming.

I do see your ET+ license renewed and not expiring until 2019.

Please remove the license key from wp-admin > Events > Settings > Licenses tab

Then visit https://theeventscalendar.com/license-keys/ and remove the site from being assigned that license.

Then refresh your wp-admin > Events > Settings > Licenses tab page and then input the same license key.

Please let me know how this works for you.

===

FYI: Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Sheryl L Gossman]

That worked!

[Cliff]

Glad to hear and thanks for letting us know.

[Author]

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