Renewed License is still showing as Expired

[Matthew Van Rys]

Hello,

I have paid to renew my license for Events Tickets Pro and the license is still showing as expired in both my account and in the admin of my website.

Order # 1326532

Thanks.

[Caroline]

Hi Matthew,

Thanks for taking the time to reach out–I’m so sorry for the trouble here! We’d be more than glad to see what we can do to get this sorted out for you. Would you mind dropping us a quick email with your order number and the license key or keys that you attempted to renew in this purchase? (Please select the option “Help accessing my account” from the drop-down menu to display the full email form.) We’ll take a look and follow up to continue the conversation right away!

https://theeventscalendar.com/contact/

Thanks again, and we’ll see you over in email!

[Matthew Van Rys]

Thanks Caroline, I have just submitted the email with the details as you instructed. 🙂

[Caroline]

Hi Matthew,

Perfect, thanks so much–we’ve followed up to continue the conversation over there! I’m going to go ahead and close this thread out so we can discuss further over in email, but please don’t hesitate to open a new thread if there’s anything else we can do to assist! 🙂 Thank you!

[Author]

Posts