Renewed Events Tickets Plus but Tribe applied renewal to the calendar

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  • July 23, 2016 at 6:01 am #1143317
    Peppermint Soda
    Participant

    I have renewed Events Ticket Plus (as Woo tickets has been retired). I paid. But TRIBE is showing that I renewed the Events Calendar event though my transaction and receipt show the renewal is for Events Tickets Plus.

    I can’t update my site as Tribe has the renewals not matching the product and license keys.

    I’ll attach a private grab comparing the receipt and the TRIBE records.

    July 23, 2016 at 6:03 am #1143319
    Peppermint Soda
    Participant

    This reply is private.

    July 25, 2016 at 2:07 pm #1143824
    Nico
    Member

    This reply is private.

    July 25, 2016 at 2:16 pm #1143827
    Nico
    Member

    This reply is private.

    August 16, 2016 at 9:35 am #1152157
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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