Hey Zunera,
Thanks for reaching out! Glad to hear you’ve been enjoying the plugin and are looking to renew your license — that’s great news. 🙂
We’d be happy to help you recover your account so you can make a renewal. Would you be willing to complete the form located on our Contact page, using the “Help accessing my account option”?
https://theeventscalendar.com/contact/
That will allow us to communicate with you in a private setting where we can ask you more detailed questions to help recover your account or, at worst, help set a new one up for you.
Thanks so much!
Geoff