Renewal Pricing Difference

[Jason Butler]

Support,

we’re renewing our license for the Events Calendar Pro plugin (Unlimited)… we have an active license and an old license that expired on Nov 21st, 2012.

if we renew our current Unlimited license it’s $710.00

if we upgrade our expired Unlimited license it’s $449.00

(see attached cart image)

why is there such a big price difference? are there any discounts on renewing an active Unlimited license?

thanks.

[Barry]

Hi Jason,

Great question!

Your other expired license isn’t unlimited, it’s an agency-level license key which normally sells at $299.00. When users upgrade from one tier to the next we’re happy to only charge the difference between the cost of the two tiers – as a thank you for upgrading – and in this case that’s $449.00 (adjusted slightly).

In fairness to users who don’t quite catch the fact that their license has expired, we also offer this pricing to users whose licenses are no longer active.

In your case, then, you have a choice as to which path you follow and in terms of offering you a discount, I couldn’t offer anything lower than the agency-to-unlimited path that is open to you 🙂

I hope that answers your questions, but do let me know if I can clear up anything else.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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