Renewal issues

[kcvojim]

I recently (5/31) renewed my license for The Events Calendar Pro (invoice # 1290931), but the program is not recognizing that renewal and will not allow me to update my plugin. Can anyone help?

[Caroline]

Hi Jim,

Thanks for taking the time to reach out, and I’m so sorry for the trouble here! It’s unclear what might be happening with your licensing and renewals here, so we’d love to take this conversation over to email, if you wouldn’t mind! Would you be so kind as to send us a quick message using our contact form?

https://theeventscalendar.com/contact/

Please select the option “Help accessing my account” from the drop-down menu to display the full email form on this page! If you can, please also include your original license key with your message–this will help us to more quickly locate your original license for the fastest processing of your product renewal.

Thanks, and we’ll see you over in email! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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