Renew Licence for Event Calendar Pro

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  • September 9, 2015 at 1:52 pm #1003483
    palomaraudubon
    Participant

    I did not receive an email reminding me my licence was about to expire and I only found out when I tried to download the latest version. There appears to be no option on your website for renewal of a licence. WTF. Send me a link I can use to renew my licence. Not a happy customer.

    September 10, 2015 at 8:40 am #1003727
    Geoff
    Member

    Hi @palomaraudubon,

    Oh geez, my apologies for the mixup here! We definitely try to send a reminder notice for renewals via email but it looks like our wires got crossed in this case. I’m really sorry about that.

    You can renew the license right here on this site by logging and heading to My Account > Licenses. I’ll send you a coupon in a separate reply to make it easier. 🙂

    My apologies again!

    Geoff

    September 10, 2015 at 8:41 am #1003729
    Geoff
    Member

    This reply is private.

    September 14, 2015 at 12:40 pm #1004976
    palomaraudubon
    Participant

    I renew my licence 4 days ago, Order: 1004454 and when I go to my License Keys, it shows “No Licenses Found”.

    September 14, 2015 at 5:04 pm #1005079
    Geoff
    Member

    Hey, there and sorry for the trouble!

    I do see your order and have generated a new license key for you. Please go ahead and check the Licenses screen in your account here and you should see that in there. If it’s not there, please do let me know and I’ll continue work on it.

    Thanks for your patience here while we figure this out!

    Geoff

    September 15, 2015 at 1:22 pm #1005394
    Geoff
    Member

    Thanks for marking the last reply as the correct answer! I’m glad this worked out and sorry again for all the trouble and hassle here while we figured this out. Please do feel free to hit us back up if anything comes up and we’d be happy to help.

    Cheers!
    Geoff

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