Removed site, but the site appears on the license key list again and again

[Nadia Khastagir]

Hello,

We have a developers shop and a developers license key for 10 sites. For some of our clients we’ve installed the PRO version of events calendar, we offered them 1 year of the PRO version. It has been 3 years for some of them and we have removed their site from our license key list several times, but they continue to show up again and again, we no longer have access to their site backend to remove the license key. What can we do?

Thank you!

[Nico]

Howdy @webdesignaction,

Welcome to our support forums and thanks for reaching out to us!

The way to go should be to remove the license from each of these ‘expired’ sites. If you think that is not possible we can invalidate the previous license key and create a new one for you in this case. For this you’ll need to reach out directly to support /at/ theeventscalendar /dot/ com, linking this thread in the conversation will speed up things a bit for sure.

Please let me know if there’s anything else I can do for you here,
Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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