Remove "you'll receive your tickets in another email" from only some emails

[Timothy]

Hey there,

I’ve just noticed that whenever I send an email to my customer, they all have “you’ll receive your tickets in another email” at the bottom. This included emails for cancelled orders or refunded orders. I’ve found a solution in the support forums showing how to remove this from all emails (e.g. https://theeventscalendar.com/support/forums/topic/remove-the-youll-receive-your-tickets-in-another-email/) and that works great for that when I test it!

However i would like to keep this phrase on the bottom of the completed order emails. Is there any way of selectively doing this?

Thanks,

Tim

[Nico]

Hi there Tim,

Thanks for reaching out! Interesting question, let’s see how to do this…

Paste the following snippet in your theme (or child theme) functions.php file:

/* Tribe, only add "you'll receive your tickets in another email" message for given order statuses */
if ( class_exists('Tribe__Tickets_Plus__Commerce__WooCommerce__Main') ) {

// unhook default msg function
$tickets = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();
remove_action( 'woocommerce_email_after_order_table', array( $tickets, 'add_tickets_msg_to_email' ), 10 );

// hook a custom action to check for order status before printing any msg
add_action( 'woocommerce_email_after_order_table', 'maybe_add_tickets_msg_to_email' );

function maybe_add_tickets_msg_to_email ( $order ) {

$status = $order->post_status;

// sample status check: bail if the status is not processing
if ( $status != 'wc-processing' ) return;

$tickets = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();
$tickets->add_tickets_msg_to_email( $order );
}
}


That should do the trick for you, be sure to change the status check for whatever fits your project!

Best,
Nico

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